Business Studies

What does customer care department in call center handle?


ANSWER

Inbound and outbound activities


SOLUTION
A customer service representative interacts with a company's customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints. Inbound customer service, the customer calls your company with a service request or an inquiry. Outbound customer service represents or more proactive approach. An agent from your call center contacts customer to follow up on a service issue or to notify customers of new products or policy changes.
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